Privacy Policy

1. Information We Collect

When you contact us, request transportation, request a quote, or inquire about medical supply delivery, we may collect information you voluntarily provide, including:

• Your name and contact information.
• Pickup and destination information.
• Requested transportation dates and times.
• Transportation preferences and accessibility requirements.
• Information you include in messages or request forms.
• Other details reasonably necessary to respond to your inquiry.

Our website may also collect limited technical information, such as browser information and information necessary for website security and functionality. Any additional analytics, cookies, or tracking technologies must be disclosed accurately if used.

2. How We Use Your Information

We use information submitted through our website to:

• Respond to inquiries and transportation requests.
• Review requested transportation arrangements.
• Communicate about scheduling and service availability.
• Prepare quotes when requested.
• Respond to medical supply delivery inquiries.
• Maintain the security and functionality of our website.
• Comply with applicable legal obligations.

Submitting a request does not automatically confirm a transportation reservation. Reliable Rides must separately review and confirm service arrangements.

3. Transportation and Health-Related Information

Some transportation requests may involve accessibility needs or information related to medical appointments.

We ask that you provide only information reasonably necessary for us to understand your transportation needs.

Please do not submit medical records, Social Security numbers, payment card information, or detailed medical histories through general website forms.

Information submitted through our website is not intended for emergency medical communications.

4. How Website Requests Are Processed

Website requests are processed through our website's server and an external notification service that forwards request details to our designated business email address.

We use these notifications to review and respond to inquiries.

We do not represent that submitting an online request creates an automatically confirmed reservation.

5. Information Sharing

We may share information when reasonably necessary to provide requested services, work with service providers that support our operations, comply with applicable law, or protect the rights and safety of our customers and business.

We do not sell personal information submitted through our website.

We do not disclose personal information for unrelated marketing purposes without an appropriate legal basis or authorization.

6. Data Security

We use reasonable administrative and technical measures intended to protect information submitted through our website.

However, no internet transmission or electronic storage system can be guaranteed completely secure.

Please avoid submitting unnecessary sensitive information through online forms.

7. Data Retention

We retain personal information for as long as reasonably necessary to respond to requests, administer our services, maintain appropriate business records, and comply with applicable legal requirements.

Specific retention periods depend on the nature of the information and applicable obligations.

8. Cookies and Website Technologies

Our website may use technologies necessary for functionality, security, and performance.

If analytics, advertising cookies, or other nonessential tracking technologies are introduced, this policy will be updated as appropriate to describe those practices.

9. Children's Privacy

Our website is intended for individuals arranging or inquiring about transportation services.

If transportation is requested for a minor, a parent, guardian, or other authorized adult should provide the necessary information.

We do not knowingly solicit personal information directly from children under 13 through our website.

10. Your Privacy Requests

You may contact us to request information about personal information we maintain concerning you, or to request correction or deletion where applicable.

We will review requests in accordance with applicable law and any relevant recordkeeping obligations.

11. Third-Party Services

Our website may use third-party providers for hosting, request processing, and business communications.

Those providers may process information as necessary to deliver their services, subject to applicable agreements and legal requirements.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, website operations, or legal obligations.

The revised policy will be posted on our website with an updated effective date.

13. Contact Us

Reliable Rides of NY

Website: reliableridesco.com

Phone: (929) 757-3503

Email: support@reliableridesco.com

For privacy-related questions or requests, please contact us using the information above.