Terms of Service

1. Our Services

Reliable Rides of NY provides information about non-emergency medical transportation and related services.

Services described on our website may include:

• Non-emergency medical transportation.
• Wheelchair-accessible transportation.
• Transportation to and from medical appointments.
• Dialysis transportation.
• Medical supply delivery inquiries.
• Other transportation services expressly described on our website.

Service availability depends on factors including scheduling, location, accessibility requirements, and operational capacity.

Not every request can be accommodated.

2. Non-Emergency Transportation Only

Reliable Rides of NY is not an emergency medical transportation provider.

Our website and transportation request forms must not be used to request emergency medical assistance.

If you are experiencing a medical emergency, call 911.

Our services are not a substitute for emergency ambulance services or emergency medical treatment.

3. Transportation Requests Are Not Confirmed Reservations

Submitting a transportation request, quote request, or other inquiry does not guarantee service availability or create a confirmed reservation.

A reservation is confirmed only after Reliable Rides reviews the request and expressly communicates confirmation.

Customers should not assume that transportation has been arranged solely because an online form was submitted or an automated acknowledgment was displayed.

4. Accurate Request Information

You agree to provide accurate and reasonably complete information when submitting a request.

This may include contact details, pickup and destination locations, requested travel times, and relevant accessibility requirements.

Please notify us promptly if information changes.

5. Accessibility and Transportation Needs

Customers should communicate relevant mobility, wheelchair-accessibility, and assistance requirements when requesting transportation.

We will review requests based on the information provided and our available capabilities.

Submitting a request does not guarantee that a particular vehicle, accommodation, or service will be available.

We will comply with applicable accessibility and nondiscrimination requirements.

6. Scheduling and Service Availability

Transportation availability may depend on operating schedules, vehicle availability, travel conditions, service areas, and other operational considerations.

We may need to contact you to clarify request details before determining whether service can be provided.

Any applicable pickup arrangements, scheduling conditions, or service limitations should be communicated during confirmation.

7. Quotes, Pricing, and Payment

Submitting a quote request does not establish a final price or a confirmed transportation reservation.

Any applicable pricing, payment terms, or additional charges should be communicated before the customer agrees to the service.

Unless expressly confirmed by Reliable Rides, information displayed on the website should not be interpreted as a binding price quotation.

8. Changes and Cancellations

If you need to change or cancel a transportation request or confirmed reservation, please contact Reliable Rides as soon as reasonably possible.

Any applicable cancellation conditions or charges must be disclosed in accordance with applicable law and the terms communicated for the specific service.

9. Medical Supply Delivery Inquiries

Medical supply delivery requests are subject to review and confirmation.

Submitting a delivery inquiry does not guarantee acceptance, availability, pickup, delivery timing, or completion.

Any applicable handling limitations or delivery requirements should be confirmed before service is accepted.

10. Website Communications

When you submit an inquiry, you authorize Reliable Rides to contact you using the information you provide for purposes reasonably related to your request.

Submission of an inquiry does not, by itself, authorize unrelated promotional messages.

Electronic communications may be subject to technical delays or interruptions.

For time-sensitive changes to an existing transportation arrangement, contact us directly.

11. Acceptable Website Use

You agree not to:

• Submit knowingly false or fraudulent requests.
• Attempt unauthorized access to the website or its systems.
• Interfere with website functionality or security.
• Misuse website forms or communications.
• Use the website for unlawful purposes.

We may take reasonable measures to prevent abuse and protect website operations.

12. Website Information

We make reasonable efforts to keep website information accurate and current.

However, descriptions, availability, and other website information may change.

We do not guarantee that the website will always be available or free from technical interruptions.

13. Privacy

Information submitted through the website is handled as described in our Privacy Policy.

Please review that policy before submitting personal information.

14. Applicable Law

These Terms are governed by applicable laws of the State of New York and the United States, subject to any mandatory consumer protections or other laws that apply.

Nothing in these Terms is intended to waive rights that cannot lawfully be waived.

15. Changes to These Terms

We may revise these Terms as our website, services, or legal requirements change.

Updated Terms will be posted with a revised effective date.

16. Contact Information

Reliable Rides of NY

Website: reliableridesco.com

Phone: (929) 757-3503

Email: support@reliableridesco.com

Please contact us with questions about these Terms or our services.